Privacy Policy

This Privacy Policy explains how AA HOLDINGS GROUP LIMITED (hereinafter “We”, “Us”, “Our” or the “Company”) collects, uses, stores and protects your personal data when you use the Neon Forge platform. We take your privacy and data security extremely seriously. We collect only the minimum data required to deliver our services. By using the platform you consent to this policy.

1. What Data We Collect

We collect only the information strictly necessary to process your order and deliver digital materials:

• Name or preferred name (optional – used only for personal communication)
• Phone number (primary contact method via WhatsApp or similar messenger)
• Name of the selected program
• Optional comment or question (helps us customize the content)
• Technical metadata: device type, browser version, IP address (stored exclusively for security and fraud prevention, never used to identify individuals)

We never ask for or collect passport numbers, bank card details, home addresses, national insurance numbers or any other sensitive personal information.

2. How We Use Your Data

Data is used solely for the following purposes:

• Order processing and fulfillment
• Delivery of purchased digital content (PDFs, video links, guides)
• Payment coordination (secure link or alternative method)
• 2–5 essential communications (delivery confirmation, support replies)
• Content personalization based on your optional comments/questions
• Platform security, fraud detection and abuse prevention
• Anonymous aggregate statistics (e.g. program popularity) – never linked to individuals

Your data is never used for marketing, advertising, profiling or shared/sold to third parties.

3. Data Storage & Security

• All data stored on encrypted servers using AES-256 or higher encryption
• Access restricted to 2FA-protected team members only
• Retention: 12 months from last interaction or until you request deletion (earlier deletion available on request)
• All connections secured with HTTPS
• In the extremely unlikely event of a breach, we will notify you immediately and comply with all legal requirements

4. Cookies & Tracking

We use only essential functional cookies (navigation, form state preservation). No advertising cookies, analytics trackers (Google Analytics, Meta Pixel etc.) or third-party monitoring tools are present.

5. Your Rights (UK GDPR & GDPR)

You have the following rights:

• Right to access all personal data we hold
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to withdraw consent at any time
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

All requests processed within 30 days (usually 24–48 hours). Contact: support@neonforge.co.uk

6. Children’s Data

The platform is strictly for individuals aged 18+. We do not knowingly collect data from anyone under 18. Any such data will be immediately deleted upon discovery.

7. Policy Updates

This policy may be updated. The current version is always published here. Significant changes will be communicated in advance via phone or email.

8. Contact

For any privacy-related questions or requests:

AA HOLDINGS GROUP LIMITED
162-164 High Street Deritend Birmingham England B12 0LD

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